Mintel's consumer survey found that 34 percent of shoppers who bought a product or service on referral based their decision on advice from friends and relatives, compared with 5 percent who relied on...
Apple Care – Advisor Looking for more chat agent jobs?
After the invasion, he and other gays and lesbians were driven underground by sectarian violence and religious... Stupid, ugly, pathetic, lame, ridiculous, fake, ignorant. No, these insults and rants were delivered via the Internet. In this age of virtual communication, where we can hide behind handles and noms de plume, it seems people have become more confident, more cunning and way more reckless with their jabs and threats. At least, that's the conclusion of a new survey from consumer market research firm Mintel.
"Real-life referrals" still hold more sway with shoppers than online recommendations, the firm said Tuesday.
However, not everyone you chat to online will be who they say they are.
Even if you’ve been chatting to the same person for ages and you feel like you know them, you need to remember it’s very easy to lie on the internet.
In fact, live customer service chat is becoming more and more popular everyday.