Ontrac tracking not updating

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I don't recall ever getting the metrics points though when using the service despite entering tracking details.

It is not unusual for a package to go more than 24 hours without a scan while in transit – your package may be traveling as intended.On Hermes, no idea, I only use them for non Amazon orders. the problem is that the tracking is not appearing on the order and so we are not getting the extra points. When we buy the labels (via the Hermes site) it automatically dispatches them on ebay and uploads the tracking details. You only get bonus points if delivery is within 3 days, hermes is a 3-5 day delivery and my average over 100 shipments is 4 days so in theory would not attract bonus points from the time of booking until delivered unless within 3 days?When we buy the labels (via the Hermes site) it automatically dispatches them on ebay and uploads the tracking details. You have to drop the parcel at a parcel shop but it's delivered to a normal address.If there are no scans for the tracking number or references entered, contact your shipper to verify the tracking number is correct.If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at Shipments may move through regional sorting locations before arriving at the delivery destination.The delivery status of this shipment was Never Delivered.

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